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Carriers operating from France
FAQs about shipping from France
What does "En cours d'acheminement" mean on Colissimo?▾
"En cours d'acheminement" means the parcel is in transit between sortation centers — La Poste's default in-network status. The next update you'll usually see is "Pris en charge par votre facteur" (out for delivery with the postal carrier) or "Disponible en point retrait" (available at pickup point) if no one was home.
Why is my Chronopost shipment showing "présenté au destinataire" but I was home?▾
This is a common complaint — couriers occasionally mark a delivery attempt without actually ringing, especially in urban apartment buildings without intercom access. Chronopost lets you reschedule or redirect to a Pickup point via the chronopost.fr tracking page within 5 working days before the parcel is returned.
Will French strikes (grève) delay my package?▾
Yes — La Poste workers and broader transport unions strike periodically, especially during pension or labour-law debates. Disruptions usually last 1-3 days and stack delivery delays for the following week. La Poste posts service alerts on laposte.fr; private couriers (Chronopost is owned by La Poste; DHL is independent) are generally less affected.