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Carriers operating from Vietnam
FAQs about shipping from Vietnam
Will Tết (Vietnamese Lunar New Year) delay my shipment?▾
Yes — heavily. Tết (late January or February) is Vietnam's longest holiday; Vietnam Post and J&T essentially pause new acceptances for 7-10 days, and clearing the backlog takes another 2 weeks. Sellers stop shipping a week ahead. Plan around the lunar calendar if your order originates in Vietnam.
Why does Vietnam Post tracking sometimes show no English translation?▾
VNPost (vnpost.vn) historically returns tracking events in Vietnamese only — phrases like "Đã giao cho bưu tá đi phát" (handed to delivery courier) or "Đến bưu cục phát" (arrived at delivery post office). The English EMS portal at ems.com.vn is more consistent for international shipments.
Why is my J&T Vietnam parcel stuck at "Arrived at sorting center"?▾
J&T Vietnam runs large regional hubs (Hồ Chí Minh, Hà Nội, Đà Nẵng) and parcels can wait 24-72 hours during peak shopping events (9.9, 11.11, 12.12 sales). If the status hasn't changed after 5 working days, contact the seller — usually faster than going through J&T support directly.